Anywhere UXNext Agent Onboarding — More Silos than a Farm My role: Vice President, User Experience and Principal Designer The Challenge: Agent onboarding sounds simple: a broker hires someone, they get set up in the system, and off they go. In reality? It was a tangle...
Amazon Pay Wallet From chaos to clarity—with a little global testing, a lot of negotiation, and one very passionate product team. My role: Principal UX Designer The Problem: Org Charts Galore Customers had no idea where (or how) to manage their payment methods....
Amazon Prime EU-MFA: Designing for Trust in a Regulated World My role: Senior UX Designer, Prime The Challenge: When the European Union rolled out the PSD2.0 mandate requiring banks to confirm a customer’s identity before completing certain transactions, Amazon found...
